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Volume 14, September 2015 | Contents

Calling cards bookmark
Many companies are viewing their customer service division as an increasingly important part of the business – and the air cargo industry is no different, particularly in North America. But, warns Ian Putzger, there are some pitfalls to avoid
Dachser and the dash for air bookmark
It’s not all about the trucks. Martin Roebuck profiles a forwarder with an increasingly global presence and big ambitions in air freight
Ed's Note – September 2015 bookmark
A touch of bellyache?
So far it’s been a peculiar year, good and bad. Firstly, the west coast port congestion put a smile on carriers' faces and some volumes in the air – demand was up, the charter business was booming. Anyone flying trans-Pacific was doing well – no matter the chronic weakness in Europe.
Island hauling bookmark
Hawaiian Airlines has undergone some far-reaching changes in recent years – including a venture into the maindeck market. Ian Putzger talks to Tim Strauss, vice president cargo sales and services
Leading Lights - September 2015 bookmark
Oliver Evans and Ashwin Baht - Outgoing and incoming Head of Swiss WorldCargo
Oliver Evans has led Swiss WorldCargo since 2002, taking over as it emerged from the ashes of Swissair. After originally starting out in shipping, he learnt his trade in air cargo at KLM, and following a brief stint at BAX Global took on the Swiss job.
Mexico fires on bookmark
Carriers are finding good volumes in Mexico, especially from the automotive industry, while perishables are also picking up. But poor infrastructure and airport congestion means that road feeder services are also in demand, as Ian Putzger discovers
Much to fight for bookmark
Troubled Malaysia Airlines is struggling to define its role, despite a booming economy which is attracting inevitable attention from overseas carriers. Martin Roebuck reports from Kuala Lumpur
No margin for error bookmark
Latin American fish, fruit and flowers are in demand all over the world. Does seasonal, hard-to-handle fresh produce turn a profit, and who’s winning the game? Martin Roebuck investigates
Rising star 2 – September 2015 bookmark
Jureerat Surawek (Joy)
Nominated by David Ambridge, general manager, Bangkok Flight Services, Cargo
Rising star – September 2015 bookmark
Krisha Kucharski, United Cargo
Nominated by Michael Kelly, manager cargo communications, United Cargo
September 2015